Reference

How We Handle Your Account Information

We collect what we need to run your account, verify withdrawals and keep the platform secure for Bangladesh visitors. You control your data and can request changes or deletion through the contact paths below.

Account security firstClear data retentionWithdrawal verificationContact us anytimeYour rights explained
b44 bus How We Handle Your Account Information
POLICY CONTACT

Reach Our Privacy Team

Our Bangladesh support team answers policy questions, data requests and account-deletion inquiries. Email us for a full data export or to update outdated records. Live chat handles urgent access issues during business hours.

Email Privacy Team Send data requests, correction requests or account-deletion inquiries to our support email. We reply within two business days with next steps and confirm when changes take effect.
Live Chat Support Open the chat widget from any page to ask about cookie settings, marketing opt-out or login-history access. Our Bangladesh team walks you through the account settings panel in real time.
Account Settings Panel Log in and tap the settings gear to review your stored wallet details, update your mobile number, turn off marketing messages or download your full activity log as a CSV file.
DATA PRACTICE

How We Protect Your Information

We encrypt wallet details in transit and at rest, log access attempts to catch unauthorised logins, and purge inactive accounts after six years. You decide what marketing you receive and can request a full data export or account closure anytime through our Bangladesh support channels.

Encryption Standards

Payment data moves over TLS connections and sits encrypted in our database. Only authorised withdrawal-verification staff see wallet account numbers, and they never see your PIN or OTP codes.

Cookie Management

Session cookies keep you logged in; analytics cookies measure page load times. You can block non-essential cookies from your browser settings without losing core account functions like deposits and withdrawals.

Retention and Deletion

Active account records stay as long as you play. After closure we hold transaction logs for six years to meet financial record standards, then purge all personally identifiable data from our systems.

Your Access Rights

Email our privacy team to request a copy of your data, correct outdated wallet details, stop marketing messages or delete your account. We confirm each action within two business days and apply changes immediately.

Common Policy Questions

Visitors ask how long we keep data, who sees wallet details and how to stop marketing messages. The answers below cover the most common privacy and data-handling questions from Bangladesh account holders.

We collect your mobile number, bKash or Nagad or Rocket wallet account number, device fingerprint and IP address. Payment PINs and OTP codes never leave your wallet app; we only see the transaction confirmation.

Transaction logs and withdrawal records stay for six years to meet financial record-keeping standards. After that we purge all personally identifiable data including your mobile number, wallet details and session history from our database.

Yes. Email our privacy team or open live chat to request a full data export. We send a CSV file with your account details, deposit history, withdrawal records and marketing preferences within two business days.

We share transaction records with bKash, Nagad and Rocket only to process deposits and withdrawals. We never sell your data to advertisers or marketing brokers, and payment providers see only the transaction amount and timestamp.

Log in, tap the settings gear and turn off promotional notifications. Changes take effect immediately. You can also click the unsubscribe link at the bottom of any marketing email we send.

Session cookies keep you logged in; analytics cookies measure page performance. You can block analytics cookies from your browser settings without losing access to deposits, withdrawals or game lobbies. Essential session cookies stay active to protect your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.